claims service
Our claims promise:
We’re here when you need to make a new claim – 24 hours a day, seven days a week.
You can claim by telephone, email, fax, post or online.
We’ll respond to your claim within one working day of you making it.
We’ll give you the name and direct contact details of the person who is handling your claim, so you always know who to talk to with any queries.
We’ll pay your claim within four working days of agreeing the amount.
We’ll make your claim as simple as we can.
If you’d like to discuss your claim, please call our Claims Department on 0845 603 8381.
For out-of-hours claims reporting for customers with hearing difficulties, please fax us on 0870 400 0450.
If you have any suggestions about how we could improve our service, or if you’re not satisfied with the way we have dealt with a claim and would like information about our complaints procedure, please contact:
Claims Manager
Ecclesiastical
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ
Email: claims@eigmail.com
